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Entering appropriate Call Reason

  • Didn't create a call reason 

  • Creating a Call Reason using wrong number

  • Creating duplicate call reasons

  • Didn't create Call Reason/s for all customer's inquiries

  • Wrong call reason 

  • Other

Control The Call Time

  • Used Hold with no need

  • Didn’t keep the conversation on track

  • Didn’t manage time well

  • Exceeded AHT while no need

  • Other

Displays positive company image

  • Wrong company name in the closing

  • Wrong company name in the greeting

  • Inappropriate image words 

  • Inappropriate negotiation

  • Other

Revenue Opportunity

  • Profit to the organization

  • Didn't use appropriate & effective Revenue techniques

Reporting VOC

  • Didn't report VOC

  • Didn't report VOC on time

  • Other

16602

4, Allouba St. off El Haram St. Next to Dary, Giza - Egypt
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© 2020 by Mohamed Atef.
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